Terms of Use

These terms are an agreement between you and Vallixo Technologies LLP (“Vallixo”, “we”), Pune, India, for using the myVelCare app and website. By creating an account you agree to them and to our Privacy Policy. If you do not agree, please do not use myVelCare.

myVelCare is a reminder and community app. It does not give medical advice, diagnose, or treat anything, and it is not a substitute for your doctor.

• Take medicines only as your doctor or pharmacist told you. Never start, stop or change a dose because of something in myVelCare.
• Things other members post are their personal experiences, not advice for you.
• In an emergency, call 112 or go to the nearest hospital. If you are thinking about harming yourself, call Tele-MANAS on 14416 (free, 24×7).

We work hard to make reminders ring on time, including offline. But they depend on your phone: notifications and “Alarms & reminders” must be allowed, and some phones delay or stop apps to save battery. A reminder can be late or missed, for example if the phone is off, in a battery-saving mode, or the app was force-closed.

You remain responsible for taking your medicines. Please do not rely on myVelCare alone for medicines where a missed or late dose could be dangerous; keep another reminder too.

• You must be 18 or older and give accurate details. One account per person.
• Keep your password private. You are responsible for what happens in your account; tell us at once at info@vallixo.com if you think someone else is using it.
• You may add family members (for example your parents or children) to manage their reminders. Only add people who agree to it, or for whom you are the parent or guardian.

The community is for kindness and shared experience. When you post, comment or react, you agree to:

• Be kind. No harassment, bullying, hate, threats or shaming.
• Share experiences, not prescriptions. Do not tell others to start, stop or change medicines or treatment.
• No selling or promoting products, services, clinics or links; no spam.
• No one else’s personal information, including photos of prescriptions or reports with names on them.
• Nothing illegal, sexual, violent, or that infringes someone else’s rights.
• No pretending to be a doctor or someone else.

Anyone can report a post, comment or member. We may remove content and limit, suspend or close accounts that break these rules, with or without notice, and keep records as the law requires.

You own what you post. You give Vallixo a non-exclusive, royalty-free licence to store, show and share it inside myVelCare, as needed to run the community, for as long as it is on myVelCare. When you delete a post or your account, it is removed.

Only post what you have the right to share. You are responsible for your posts.

myVelCare, its design, artwork and software belong to Vallixo. You may use the app for your personal, non-commercial use. Do not copy, reverse-engineer, scrape, overload or try to break into the service, or use it to build a competing product.

We keep improving myVelCare and may add, change or remove features. We try to keep it running all the time, but it may sometimes be unavailable for maintenance or reasons outside our control. myVelCare is free today; if we ever introduce paid features, we will tell you first and nothing you already use for free will be charged without your agreement.

You can stop using myVelCare and delete your account at any time (Me → Delete account, or see how to delete your account). We may suspend or close an account that breaks these terms or the law, or to protect other members.

myVelCare is provided “as is”. To the extent the law allows, Vallixo is not responsible for: health outcomes, missed or late reminders, decisions made because of something posted by another member, or loss caused by events outside our reasonable control.

Nothing in these terms limits rights you have under Indian consumer law that cannot be limited, or our responsibility for our own fraud or gross negligence.

These terms are governed by the laws of India. Please contact us first; most problems can be sorted out quickly. If not, the courts in Pune, Maharashtra have jurisdiction.

If we change these terms in a way that matters, we will tell you in the app before the change applies.

Questions or complaints: info@vallixo.com. Grievance Officer: Vallixo Technologies LLP, Pune, India, at the same email. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.